Privacy Policy

1. What is Personal Data?

Personal Data is information that can be used to directly or indirectly identify you. Personal Data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

2. How and when we collect Personal Data

We collect and process Personal Data when you:

• visit our website or use our products, apps, and other Harborinno services, including when you register, log in, leave reviews or comments, or fill in forms;
• activate a product or service, download a software update, subscribe to a service, or interact with us;
• contact customer service or our after-sales and support center;
• participate in market research, feedback, surveys, or community programs; or
• communicate with us through social networks, third-party apps, or similar technologies.

3. What Personal Data we collect

Data you provide directly

• contact details such as your name, shipping address, email address, and public social media handles;
• basic and demographic information such as country or region, birthday, time zone, age group, height, gender, and language;
• account information such as an avatar, password, user ID, and authentication information;
• exercise and health information where a product or service provides those functions;
• information needed for after-sales services, such as screenshots, recordings, and support emails;
• product reviews, including product photographs or videos; and
• your marketing preferences.

Data generated during use

When you visit our website or app, activate a device, download an update, or connect to our services, we may automatically collect information such as device and firmware details, app version, device identifiers, IP address, approximate location, usage and interaction information, performance and diagnostic information, crash data, search history, and browsing history.

Cookies

We use cookies and similar technologies to provide, protect, and improve our services, personalize content, measure advertising, understand user behavior, and provide a safer experience. Cookies may be session cookies, persistent cookies, strictly necessary cookies, performance cookies, functionality cookies, or advertising cookies. You can change your browser or device settings to reject cookies, although some site functions may not work as intended.

Information from third parties

We may receive Personal Data from third parties, for example when you sign in through a third-party account. We encourage you to read the privacy policies of third-party websites, apps, and social platforms you choose to use.

4. How we use your Personal Data

We may process your Personal Data to provide requested information, products, and services; improve and develop our products; communicate with you; administer programs and support; operate, troubleshoot, test, analyze, and audit our systems; authenticate access; improve the experience on our website, apps, and products; assess marketing effectiveness; personalize services where available; notify you of changes; promote safety and security; and comply with applicable laws and regulations.

If you no longer wish to receive marketing communications, contact us to opt out or use the unsubscribe link in the relevant email.

5. How we process minors’ Personal Data

Our services are mainly intended for adults. Where local law requires parental or legal guardian consent before processing a minor’s Personal Data, we will obtain that consent. We limit the types and scope of data collected from minors and the functions available to them as much as possible.

Parents and legal guardians should read this Privacy Policy and supervise a minor’s use of our devices, apps, and services. Please contact us if you have questions about how we process minors’ Personal Data.

6. Legal basis for processing your Personal Data

We process Personal Data only where we have a legal basis. Depending on the purpose, that basis may be your consent, our legitimate business interests where those interests do not unduly affect your rights, performance of a contract or steps before entering into one, or compliance with a legal obligation. You may withdraw consent where consent is the basis for processing.

7. How we disclose your Personal Data

We may share Personal Data with strategic partners that help us provide products, services, support, or marketing. We do not share Personal Data with third parties for their own marketing purposes without your prior express consent.

We may also disclose Personal Data for research and analysis, when you choose a third-party product or service, as part of a merger or acquisition, when required by law or a lawful request, or to protect the rights, property, or safety of us, our users, or others.

8. How we protect your Personal Data

We use appropriate technical and organizational measures designed to provide security appropriate to the risk of processing. No network can be guaranteed to be absolutely secure. If you believe your Personal Data has been breached, contact us immediately so that we can investigate and take appropriate measures.

Where required by applicable law, we will notify the relevant authorities and affected users about a Personal Data security incident and the remedial measures taken.

9. Data storage and transfer

Cross-border transfer

Personal Data we collect may be stored in the United States. We will not transfer your Personal Data out of the United States except as permitted by applicable law and with appropriate safeguards where required.

Retention period

We retain Personal Data for as long as necessary for legitimate business purposes, such as providing services and meeting legal, tax, and financial requirements. When no further use is needed or a legal retention period expires, we will delete or anonymize the data.

10. Your rights

Depending on applicable law, you may have the right to object to processing, access your Personal Data, correct it, delete it, lodge a complaint, withdraw consent, and request restriction of processing or a machine-readable copy. We will handle requests in accordance with applicable law and relevant exemptions.

11. Third-party websites and services

Our websites, products, and services may link to or let you access third-party websites, products, and services. We are not responsible for their privacy practices, information, or content. This Privacy Policy applies only to data collected by us through our own services, so please review third-party privacy policies before using those services.

12. Changes to this Privacy Policy

We may update this Privacy Policy to keep pace with new technologies, industry practices, and regulatory requirements. The updated policy will be displayed on our website and, where appropriate, in our apps or services.

13. Contact us

If you have questions about this Privacy Policy or its implementation, contact us at [email protected].